Support

Humans, around the clock. Follow-the-sun coverage, no ticket queues.

Channels

• Chat — in your dashboard, 24×7
• Email — support@cardencer.eu
• Phone — listed in your dashboard for verified merchants
• Discord — technical integration support from our engineers

Common topics

• Onboarding and verification status
• Settlement and payout timing (T+1 to your SEPA account)
• Refunds, disputes, and chargeback evidence
• API keys, webhooks, and sandbox testing

Status

Platform uptime and incident history are published continuously. 99.99% uptime — measured, not promised.